In case your VISA Debit Card has been lost or stolen, contact us:By phone: Dial-in +856 20 59 658 321 to contact our Technical Support Team 7 days a ...
How to notify my bank about an unauthorized transaction?
In case a transaction was not initiated by you, please contact your dedicated Relationship Manager or our Customer Support Team....
How can I ensure my fund transfer arrives as fast as possible in my BFL account?
In order to avoid issue or delay in issuing or receiving transfer, please ensure you provide the correct information: Bank SWIFT code, name (with no m...
Can I bank on week-ends?
Our Mixay Service Unit in Vientiane Capital and our Luang Prabang Service Unit are open 7 days a week, from 8.30 to 18.00...
How to get a Safety Deposit Box?
You can subscribe and rent a Safety Deposit Box, by contacting your dedicated Relationship Manager or visiting your nearest Service Unit....
How to have more information on an incoming transfer?
To get more information on your transfer, simply enroll for our eBanking and/or Mobile App, contact our Customer Support Team or your dedicated Relati...
How can I check my account(s) balance?
The easiest way for you to check your account balance is to access your personal BFL eBanking and/or through your Mobile Banking App: click here (App ...
Where can I find the Fees & Charges?
To find out about our current Fees & Charges, you can simply click here. If you have any questions regarding your package or pricing, please visit...